WAY BEYOND A BPO
OR A CONTACT CENTER,

WE DELIVER GREAT
CUSTOMER EXPERIENCES

ERC is one of the top international BPO (Business Process Outsourcing) and full service provider for every aspect of the customer lifecycle. We’re dedicated to help you engage a strong relationship with your customers by delivering the best experience, care and support through our experienced call centers.

Do you want us to help
your business grow?

CUSTOMER
EXPERIENCE

When we engage with your
business, we create a customized strategy that turns your ideal customers into loyal fans.

RECOVERY

Our strategies are developed using a joint effort between our Performance Management team and Operations Management team. Our Performance Management team will use internal modeling that uses current and historic data analytics to present to the Operations team. Together these teams determine resource allocations through a structured analytical review process for maximum performance at all levels.

BACK
OFFICE

When we engage with your business, we create a customized strategy that turns your ideal customers into loyal fans.