How to manage & empower remote agents

COVID-19 has changed the way ERC operates. Like so many employers, virtually overnight, workflows and processes shifted at a rapid speed at our brick-and-mortar locations. Our team moved swiftly and executed flawlessly to change daily operations.
This current climate is driving more companies to invest in new technologies and inspiring teams to reconsider their workflows for things like evaluating performance and coaching agents remotely. Find out how ERC’s MARS keeps agents engaged and coached while working remotely.

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