How ERC drove digital transformation to improve collections with EVA, ERC´s virtual agent

Time is money. We value our time as a business and those we are in business with. Through our own research, we learned that agents were spending valuable time fielding calls that could and should be automated, we put our trust in EVA, ERC’s Virtual Agent powered by Conversational AI, the first of its kind, to increase both agent productivity and revenue recovery.

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