ERC - Global Advantage - Orange Park, Florida

Orange Park,
Florida

Small town community with a highly-skilled workforce.

ONLY A TRUE global partner

can give you access to the best the world has to offer.

If you’re ready to leap forward…

Orange Park is a suburb of Jacksonville, located just south of the city limits.  Jacksonville is the largest city by population in the state of Florida, the 12th most populous city in the United States, and the largest city by area in the contiguous United States.

Orange Park has the benefit of a small-town community, with direct access to interstate highways and proximity to the Northeast Florida major urban core.

Opportunity

in Orange Park

Cultural Compatibility

Our agents are highly trained to engage in positive and tailored customer experiences.

Delivering top-tier interactions, even in the most complex and rapidly changing environments.

Skilled, diverse, and talented native English-and Spanish-speakers.

Culturally-attuned to and symbiotic with most of the US population.

Quality & efficiency

We empower teams to achieve great things together.

New employee orientation and training delivered in person and virtually.

Consistent top performance driven by ERC's proven processes and technology.

World class employee engagement and retention model.

Certified trainers and continuing education through ERC University.

Industry Expertise

Way beyond a BPO or contact center, we deliver great customer experiences.

We are experts in customer lifecycle management.

Strong focus on digital engagement, managing ~14M customer interactions each month.

ERC executives average 25 years of direct industry experience, many starting as contact center agents.

Robust infrastructure

World-class, modern, and cost-efficient IT and telecommunications.

Dual interconnected data centers (Jacksonville & Chicago) with auto-failover to protect your data.

Complies to the most rigorous regulatory and legislative requirements in client geography.

Industry-Leading Certifications recognized nationally and internationally.

Orange Park SITE

photo Tour

Where everyone belongs
The ERC corporate HQ in Jacksonville is within 30 minutes driving distance for optimal balance of redundancy and access to global leadership.
A people-first culture
We invest in our people through onboarding, training, employee engagement, wellness, career development and more.
Made to win
We have a strong onboarding, training and development process built around our customer’s requirements and goals.​
Driven to deliver
We put the right people in the right roles to deliver results beyond our customer’s expectations.
Real connections
Our advantage is our people. We take great strides to ensure that our unique culture is reflected through all aspects of the organization.
Employee happiness isn’t an option
Creating the best experiences for our customers is a result of the extra mile we take to ensure our people look forward to coming to work each day.​
We care for our community
We support the greater Jacksonville community through several external and internal charitable organizations.
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