Nairobi,
Kenya

The hub for professional and skilled workplace talent in East Africa.

ONLY A TRUE global partner

can give you access to the best the world has to offer.

If you’re ready to leap forward…

Nairobi is considered as East Africa’s leading economy. Nairobi plays a pivotal role in the East Africa Community (EAC), the #1 African common market.

Nairobi is the 10th largest city in Africa, providing access to a large pool of highly qualified professionals in diverse sectors at competitive rates and home to more than 100 major international companies.

Opportunity

In Nairobi

Language Proficiency

The industry is growing, and English is the language of business in Kenya.

English is the official language in business and widely taught in schools.

Youthful and skill developing, 70% of the population is under 35.

Considerable local and FDI funds are allocated to education and training to meet the needs of the growing economic sectors.

Cultural Compatibility

Our technology is best-in-class. But it’s our people who never miss a connection.

Highly educated and motivated with an exceptional work ethic.

A strong cultural alignment with the U.S., providing a strong brand experience for your customers.

A workplace environment and culture where people want to work—not need to work.

Quality & Efficiency

We’ll add life to your business. You’ll outgrow your competition.

Significant cost savings without sacrificing service quality.

Advanced AI technology delivers an unparalleled end-to-end customer experience.

Consistent top performance driven by ERC's proven processes and technology.

Industry Expertise

We’re outsourcing pioneers. Optimizing every customer interaction is in our DNA.

We are experts in customer lifecycle management.

We provide market-leading BPO to renowned brands across 4 continents.

We make deep investments in exponential technologies to enhance customer interactions.

Robust Infrastructure

Of all the options in the world, we choose locations that are world-class.

We have invested in state-of-the-art technology and telecommunications capability and capacity.

Access to best in class global carriers allow for secure, highly available connectivity solutions (>99.9% up-time),

Secure & private global network connectivity.

Economic & Political Stability

The strongest industrial base in East Africa.

Democratically-elected government since its’ independence in 1963.

Market-based economy with the fastest GDP growth in Sub-Saharan Africa.

Through recent influx of FDI, major growth opportunities in IT, finance, telecom, manufacturing, and energy.

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