ERC - Global Advantage - Jacksonville, Florida

Jacksonville,
Florida

A youthful, emerging tech metropolis, and city headquarters for ERC.

ONLY A TRUE global partner

can give you access to the best the world has to offer.

If you’re ready to leap forward…

Jacksonville is the largest city by population in the state of Florida, the 12th most populous city in the United States, and the largest city by area in the contiguous United States.

Jacksonville is an attractive site for expanding companies, in part because of its abundance of workers. The metropolitan area population, which topped 1.1 million in 2000, is significantly younger than all major Florida cities, with a median age of under 34 years old.

Opportunity

in Jacksonville

Cultural Compatibility

Our agents are highly trained to engage in positive and tailored customer experiences.

Delivering top-tier interactions, even in the most complex and rapidly changing environments.

Skilled, diverse, and talented native English-and Spanish-speakers.

Culturally-attuned to and symbiotic with most of the US population.

Quality & efficiency

We empower teams to achieve great things together.

New employee orientation and training delivered in person and virtually.

Consistent top performance driven by ERC's proven processes and technology.

World class employee engagement and retention model

Certified trainers and continuing education through ERC University.

Reduced new hire onboarding time by 34% in the past year.

Industry Expertise

Way beyond a BPO or contact center, we deliver great customer experiences.

We are experts in customer lifecycle management.

Strong focus on digital engagement, managing ~14M customer interactions each month.

ERC executives average 25 years of direct industry experience.

90% of ERC executives started their careers as contact center agents.

Robust infrastructure

World-class, modern, and cost-efficient IT and telecommunications

Dual interconnected data centers (Jacksonville & Chicago) with auto-failover to protect your data.

Complies to the most rigorous regulatory and legislative requirements in client geography.

Industry-Leading Certifications recognized nationally and internationally.

Jacksonville SITE

photo Tour

Where everyone belongs
ERC’s HQ and call center is a short drive from the heart of Jacksonville, major universities, and the International Airport.
A people-first culture
We invest in our people through onboarding, training, employee engagement, wellness, career development and more.
Made to win
We have a strong onboarding, training and development process built around our customer’s requirements and goals.
Driven to deliver
We put the right people in the right roles to deliver results beyond our customer’s expectations.
Real connections
Our advantage is our people. We take great strides to ensure that our unique culture is reflected through all aspects of the organization.​
Employee happiness isn’t an option
Creating the best experiences for our customers is a result of the extra mile we take to ensure our people look forward to coming to work each day.
We care for our community
We support the greater Jacksonville community through several external and internal charitable organizations.
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