with

Stephanie Todd

Chief Strategy Officer

Share on facebook
Share on twitter
Share on linkedin
Share on email
Share on telegram

ERCx CHATS

What are ERCx CHATS?

ERCx Chats are designed to be an executive, intimate CX discussion crafted to answer the top questions in the CX space. Our speakers will range from start-up founders to Fortune 500 brand leaders delivering no fluff sessions with actionable insights you’ll be able to take back to create results and be more profitable.

Upcoming Sessions

Coming Soon!

ERCx Chats Episode 4: Delivering Customer Experience with Creativity

Companies that foster a culture of inclusivity and creativity amongst employees, will yield better results in performance and retention. This is true throughout the enterprise, including within customer support teams. Colin Crowley, VP of Customer Experience at Freshly, knows this well.  Learn valuable insights from Colin, who spent several years building strong customer teams with out-of-the-box creativity at Freshly.

Share on facebook
Share on twitter
Share on linkedin
Share on email
Share on telegram

Past Sessions

ERCx Chats Episode 1: The Future of Remote Work is Now!

Recent advancements in technology have made working from home easier for millions, and in many cases, more efficient.  And during the COVID-19 pandemic, remote work has become the status quo. John Riordan, Director of Support at Shopify has been ahead of the curve for decades as a champion of remote work.  Join John as he discusses his lengthy tenure of building and developing remote teams, and why remote work isn’t going away.

Share on facebook
Share on twitter
Share on linkedin
Share on email
Share on telegram

ERCx Chats Episode 2: AI in CX and Food Delivery

Learn how the nation’s leading pizza chain helped revolutionize CX through technology with one of the innovators, Aaron Nilsson.  Now CIO at Jet’s Pizza, Aaron offers his take on this CX journey, and how it has helped propel sales growth during COVID-19.

Share on facebook
Share on twitter
Share on linkedin
Share on email
Share on telegram

If you’d like to participate in one of our sessions, nominate someone or would like to propose a topic, please fill out your details here

To be notified when a new ERCx Chat drops enter your email here

Live sessions coming soon.

By continuing browsing our website, you agree to the use of cookies to personalize our services and provide you with a better experience. For more information about how we use cookies and to manage your cookie settings, please read our Cookie Policy.

Privacy Settings saved!
Privacy Settings

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. Control your personal Cookie Services here.

Decline all Services
Accept all Services
hide

Chief Strategy Officer, ERC

Stephanie is the executive at ERC whose job it is to look at the horizon and beyond, making sure the company is pointed in the right direction. As the company’s Chief Strategy Officer, Stephanie’s focus is on innovation, growth, and increased profitability. Stephanie’s foundation in the BPO industry makes her uniquely qualified to make sure that ERC is focusing on the customer first. Her philosophy about customer satisfaction is that age-old maxim: under-promise and over-deliver. She brings a passion for making sure ERC helps its clients exceed their customer experience objectives and she brings a forward-thinking mindset to developing new and exciting ways to strive toward accomplishing those objectives. ERC wants to be at the forefront of deploying technology and innovative solutions to delight customers, maximize productivity and returns for the company and its clients.

Michael Jones

Senior Director of Customer Care, The Home Depot

A graduate of The University of Georgia, Michael Jones first joined The Home Depot as a Sales Associate in California in 1995. Having just celebrated his 25th anniversary in an orange apron, Mike has lived in six different states and held many roles throughout his tenure with the Company, including Store Manager, Director of Sales & Services, District Manager and Director of Tool Rental Operations. Currently, Mike serves as the Senior Director of Customer Care, a position he’s held since 2016. Within the Customer Care organization, Mike oversees business intelligence and continual process improvement, working to create an effortless customer experience for those who contact The Home Depot via phone calls and social media.

Get notified when a new
ERCx Chat is released