• Apr 27 to May 1, 2020
  • Santo Domingo - Dominican Republic

WE DELIVER GREAT CUSTOMER EXPERIENCES

Regardless of your business universe, we’ll help you engage a strong relationship with your customer by delivering them the best experience, care and support in the market.

Why invest your time?

  • Meet and network with leaders of disruptive and successful companies.
  • Innovative See first hand the latest tech in the Industry, and discuss forward thinking strategies.
  • Listen to the opportunities and failures top players have come across on the road to success.
In addition to discussions with executives from top companies such as ADP, Assurant, YourMechanic, and others, we will be showcasing the capabilities in both ERC Dominican Republic centers, spending a day volunteering with a local philanthropy, and having a relaxing networking day in beautiful Punta Cana.

Register for ERCx Conference

*This event is invite only. Registering does not guarantee entrance.

We Are Live In

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Featured Speakers

Buddy Crowley

Head of North American Parts and Services
YourMechanic

Phil Dzialo

DVP Client Experience & Innovation
ADP

Ryan Stevens

VP, Connected Living Claims Operations
Assurant

Featured sessions

08:45 AM - 09:45 AM

ERC Overview

10:30 AM - 11:30 AM

Tour of ERC San Isidro

01:30 PM - 02:30 PM

Tour of ERC Santo Domingo

02:45 PM - 03:15 PM

ERCx Conference: Design Customer Journey Mapping with Empathy

03:15 PM - 03:30 PM

ERCx Conference: Diversifying your CX with a Global Strategy

03:30 PM - 03:45 PM

ERCx Conference: Best Practices to a Successful Implementation

03:45 PM - 05:00 PM

ERCx Conference: Discussion Panel

05:00 PM - 05:30 PM

ERCx Conference: Closing Remarks

11:00 AM - 04:30 PM

Playground Build: Fundación Pasitos de Jesus

11:00 AM - 03:00 PM

Golf or Spa Day