ERC - Global Advantage - Durban, South Africa

Durban,
South Africa

An industry leading facility in a place you
wouldn’t expect.

ONLY A TRUE global partner

can give you access to the best the world has to offer.

If you’re ready to leap forward…

Durban is a fast-growing commercial hub with excellent infrastructure for end-to-end customer engagement, a strong emerging economy, a stable democracy, and a mild-weather environment.

What really sets it apart is its people—a team who are as talented and motivated as they are culturally aligned to the U.S. As ERC’s premiere far-shore offering, South Africa presents a value that is not only comparable to other countries but far greater.

Opportunity

In south africa

Language Proficiency

One of the top 3 global locations able to support English language skills at scale.

English is the common language, ensuring comprehension and understanding of nuances.

Half of Durban residents speak English as their primary language.

British-English accent intonation – preferred over India and the Philippines for seamless customer experience.

Cultural Compatibility

Our technology is best-in-class. But it’s our people who never miss a connection.

Highly educated and motivated with an exceptional work ethic.

A strong cultural alignment with the U.S., providing a strong brand experience for your customers.

A workplace environment and culture where people are driven and want to succeed.

Quality & Efficiency

We’ll add life to your business. You’ll outgrow your competition.

Cost-comparable offering to the Philippines without sacrificing quality.

More valuable per transaction, due in part to an accent positive, culturally-aligned workforce.

Consistent top performance driven by ERC's proven processes and technology.

Industry Expertise

We’re outsourcing pioneers. Optimizing every customer interaction is in our DNA.

We are experts in customer lifecycle management.

We provide market-leading BPO to renowned brands across 4 continents.

We make deep investments in exponential technologies to enhance customer interactions.

Robust Infrastructure

Of all the options in the world, we choose locations that are world-class.

A world-class secure and economically stable environment backed by tremendous government support.

Redundant power source and hardware, fully interconnected with ERC’s dual, U.S.-based data centers, which maintain the highest rating possible.

South Africa’s best-in-class, Multiprotocol Label Switching networks maintain the industry’s highest quality of service levels.

Economic & Political Stability

Boasting the world's single longest democratically-elected government.

World's tenth largest stock exchange and inflation effectively managed at 3%-8%.

Living conditions and disposable incomes continue to rise favorably.

Mature outsourcing industry of 35 years with 200K+ jobs created and CAGR of up to 12%.

Durban SITE

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Wired to win
Our IT infrastructure is stable, secure and scalable with full redundancy in systems for disaster recovery and uptime, UPS, generator, PCI and other requirements aligned to our clients’ needs.
Excellence in a place you’d never expect
ERC’s far-shore offering is located in the heart of Durban, a fast-growing commercial hub with excellent infrastructure, a strong emerging economy, a stable democracy and environment with no catastrophic weather events.
Top security
Our building features 24x7 security, including biometric entry systems and no portable devices on operational floors.
Real connections
Our team connects with your customers. A community of high-performing, highly educated, English-speaking people live and work here, with strong American cultural alignment.
Made to win
From day one, we have an industry-leading onboarding process built around our clients’ requirements and goals. When our employees are on the floor, they are ready to succeed and driven to advance.
Driven to deliver
We put the right people in the right roles to manage the right contacts. The people we recruit are driven to deliver excellence, demonstrating higher levels of empathy, innovation, creative thinking and problem solving.
A people-first business
We invest in our people through tier-one amenities, on-site medical and wellness and a career development program on all levels of our business.
Employee happiness isn’t an option
Nearly 2 floors of our 6-story flagship center are dedicated to employee happiness. It not only drives down attrition, it’s the only way we know how to operate.
Making a difference
Our job readiness program gives previously disadvantaged individuals the basic job skills necessary to succeed. With our career development programs and their drive, they become top-tier members of our team.
Top grade and spacious work environment
Facilities and infrastructure in place to support large and scalable 24x7x365 outsource operations.
Designed and branded in collaboration with you
We work with you to develop dedicated branded client operations to ensure a connection with your brand.
On-site facilities for wellness and professional development
Within our state-of-the-art building, we have facilities for health and wellness, as well as for the training of our dedicated agents.
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Durban SITE

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