The decisions you make in every stage of the customer journey shape the behaviors of your customers and, ultimately, the profitability of your business.
ERC brings together a sophisticated set of technology, analytics, and customer engagement offerings to help you make better decisions across the customer journey.
CONNECTED CUSTOMER CHANNELS
Whether it is voice, text, chat, email, social media, in-app support, our talented team members are skilled in working with customers across every interaction.
Around the clock support. Our work at home, technology, and global solutions allow us to provide you talent days, nights, and weekends.
Any interaction is on the table. Customer Service, Sales,
Technical Support, and more…we handle it all.
We breathe enthusiasm and happiness into every customer support interaction. Enhancing each customer experience while lowering companies’ total cost of ownership is our goal — and we deliver every time.
We see beyond caring for your customer’s immediate needs. We drive incremental revenue at the frontline through a growing sales and customer retention discipline. We’ll help transform your customer care center into a revenue generating operation.
Our clients rely on ERC to deliver simple to complex tech support — from password resets to desktop configurations; Our discipline at the frontline is as robust as our expo tech solutions under the hood
Our billing and payment processing practice is close to our hearts. We view every billing inquiry or transaction as an opportunity to strengthen the relationship between our clients and their customers.
ERC’s has an emerging practice in specialized financial services, including Fraud and Risk Prevention, as well as a growing set of Global Language Support onshore and abroad.
Our Suite of Services is robust and unique, but we know locations matter. Please, click here to see our geographic options from where our team members can support your business.