MARS

MARS

Monitoring And Reporting System

Redefining the customer experience. 100% actionable insights to turn every agent into your best brand representative and understand all your customer needs.

Value

Transparency

This voice AI solution allows you to have access to every second of every call recording. Speech to text solution with sentiment analysis that provides the ability to monitor and record a 100% of your calls.

Agent Assist

It analyzes and provides insights post-call, but also allows managers to flag any issues and coach agents in real-time to provide the best customer experience.

Customer Insights

We provide context on customer sentiment by tagging all instances of strong emotions displayed towards your business & agents. Understand your customers' expectations and take action to guide any desired outcome.

Customer Satisfaction

Identify Rockstar agents who turn customer’s negativity around or reach out to unsatisfied customers to ensure exemplary service.

Coaching & Training

Technology

Voice AI

Consists of a speech transcription technology that offers higher accuracy than Google and Amazon with speaker dualization that allows it to recognize who is speaking and when.

Deep Learning Analysis

Allows MARS to detect sentiment and monitor metrics for customer satisfaction, process adherence, and compliance.

Customizable QA & Scorecard

We have the power to configure every client’s scoreboard to show the metrics that truly matter to them. We can create “Moments” based on any recorded parameters to monitor any criteria that will provide us and our clients with insights to improve upon existing processes or customer experience.

Auto-Scoring

Eliminates the need for manual work and QA staff.

Reporting & Analytics

Tailored reports for intelligence on your brand daily interactions and evaluation forms that allow you to compare trends and historical data to better guide and simplify coaching & training modules.

Seamless Integration & Implementation

API that integrates with any VI tool.

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