EVA is a virtual agent that can speak and understand consumers in complete sentences. EVA specializes in inbound call handling and will assist in dealing with wrong numbers, wrong parties, specialty accounts, and more.
She will provide ERC with 24/7 inbound call servicing capabilities, benefiting those who cannot reach us during normal business hours. EVA transfers calls to a live agent, and lets agents know what happened prior to the transfer.
EVA combines the latest artificial intelligence technologies to provide a tremendous benefit to ERC’s business by allowing live ERC Agents to focus more on complex situations and generate more revenue.
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