ERC-CCI hosts South African BPO Summit in Atlantic Beach
Atlantic Beach, FL — April 26, 2017. ERC-CCI Ltd., a world-class leader in outsourced customer experience management services, recently held an exclusive executive summit spotlighting the emergence of South Africa as a premier location for the BPO industry.
Dozens of thought leaders from a variety of Fortune 500 companies attended the three-day event which included remarks from Mr. Zondwa Mandela representing the Mandela Legacy Initiative as well as Mr. Thivhonali Thathi and Mr. Malose Letsoalo from the South African Embassy in Washington, DC. The three delegates and highly respected senior executives from the customer engagement industry delivered powerful insights and measurable data showcasing the proven decade of success for BPO in South Africa and the tremendous future growth opportunities.
The summit was instrumental in shaping thinking around how to collectively leverage the massive skilled labor pool while combatting high unemployment in South Africa. Kirk Moquin, CEO and co-founder of ERC, spoke about the emergence of ERC-CCI in Durban adding, “When we decided to expand globally, we ran parallel paths between multiple countries for nearly two years and found South Africa to be far and above other countries in terms of Governmental support, English accent, solid infrastructure and most of all the incredible passion and dedication of the employees.” ERC-CCI, a joint venture company established in the U.S. and Durban, South Africa in 2016, employs more than 6,000 customer engagement agents in Durban who support globally respected brands in the UK, Australia, and soon to be in the US.
John Hawthorne, Chief Client Solutions Officer for ERC-CCI in Durban and Virginia native, added his insight on how South Africa has become a prominent destination for companies who are looking to diversify their global services footprint. “I am on the ground in Durban to see first-hand the immense pool of highly skilled and motivated English-speaking agents and first-world, solid infrastructure and amenities. My family and I love living in Durban and are excited to see the continued growth for ERC-CCI and outstanding results for our clients and their customers.”
Lillian Chege, managing partner of CareerBox, an innovative employee recruiting and workforce development organization in Durban, South Africa, spoke about the high unemployment rate of qualified South Africans. “Not only are businesses benefiting and domestic economies growing,” Ms. Chege said, “The business partnerships are also helping address the high unemployment challenge faced by African countries. The confluence of factors such as skilled workforce, private sector needs and government investment, must be recognized and ways to accelerate the positive trends explored. There is an unprecedented opportunity to harness South Africa’s demographic dividend, a population already at the forefront of leveraging technology and delivering for global clients.”