ERC CHOOSES INTERACTIONS INTELLIGENT VIRTUAL ASSISTANT TO DELIVER INDUSTRY LEADING CUSTOMER ENGAGEMENT
JACKSONVILLE, FL – August 14th, 2018 – Enhanced Resource Centers (ERC), a leading international business processing outsourcer (BPO) announced today that they have selected Interactions, LLC, as their collaborative partner to further their innovative footprint within the call center industry. Interactions, LLC, the leading provider of Intelligent Virtual Assistants (IVAs) for enterprise brands, will deploy Interactions’ award-winning IVA within the ERC environment to reduce risk, lower costs and deliver a modernized customer experience to the collections industry.
“We are driven by our passion to effectively manage all customer touchpoints,” said Marty Sarim, CEO at ERC. “Our collaboration with Interactions lets us couple innovation with the human touch that both ERC and Interactions are known for. Deploying Interactions best-in-class IVA reaffirms our position as an industry leader, gives us the tools to continue to provide the best experience for our clients, and supports our mission of disrupting the Contact Center industry using the best solutions available today.”
ERC is committed to delivering end-to-end customer engagement for its clients by connecting them to the best customer experience talent and technology on the market. Given ERC’s high standard for customer service, the company selected Interactions because of its industry-leading technology and proven track record of powering customer engagement for many of the world’s largest enterprises—all while guaranteeing consistency and adherence to strict regulations.
Unlike traditional customer service technologies, Interactions IVA is built on the company’s patented Adaptive Understanding™ platform, which seamlessly blends artificial intelligence with human understanding to provide human-like conversations and significantly improved customer experience. Unlike dated technologies that focus on simply containing or routing customers, Interactions IVA can take on tasks that were previously only achievable by live agents.
“Interactions is pleased to welcome ERC to our growing client base. Engaging customers in a way that is conversational and effective for both the business and the customer is a difficult task,” said Jim Freeze, CMO at Interactions. “With Interactions IVA, ERC continues its mission to provide the best customer experience possible, while helping business and consumers manage their debts.”
ERC’s selection of Interactions further demonstrates ERC’s commitment to being the technology leader in the collection space. They continue to invest heavily in artificial intelligence and other innovative technologies.
For more information on Interactions Intelligent Virtual Assistants, visit: www.interactions.com/products.
ERC is a global company delivering end-to-end customer engagement driven by Relationships, Resources and Results. We provide the best customer experience and results possible on behalf of our clients by connecting them to superior talent and technology in domestic, near-shore and far-shore locations. ERC’s extensive client list includes more than 20 Fortune 500 clients with customers in all stages of their life-cycle. ERC is committed to matching their best-in-class talent for each client engagement, and to providing an unparalleled customer experience with the quality control, business intelligence and overall performance every client deserves. For more information, visit www.ercbpo.com.