Every year, senior executives gather in the Dominican Republic to discuss all achievements attained over the course of the year, as well as their goals for the upcoming year. Happily, 2018 was a banner year for ERC’s operations in the Dominican Republic (DR). In addition to being named one of the top employers in the country, it was recognized as the top BPO for the second year running. The company also experienced another year of incredible growth while continuing to strengthen ties with the local community.

Employee satisfaction is one of the clearest barometers of success. During 2018, ERC’s DR office simultaneously managed to lower attrition rates while creating new employment opportunities. As the organization continues to make its mark in the BPO space, the ability to recruit qualified, motivated employees is key to ensuring long-term success.

On top of that, it’s important that current employees feel that they have the training and resources they need to develop their own career. ERC’s exclusive leadership training programs is a major draw, and the company maintains the importance of promoting qualified staff from within the organization and bringing them further down the path of career advancement. As a result, the Santo Domingo headquarters was awarded with the Inclusive Good Practices Seal by the United Nations Development Program and the National Council on Disability and became the first Safety and Health-certified call center in the DR.

Says Jose Gonzalez, Executive Vice President and head of ERC’s Dominican Republic office, “One of ERC’s main goals has always been to provide an environment where employees feel they are set up to succeed. I’d like to thank all of our employees for their hard work this year, and for continuing to make us a top performer for our clients.”

Finally, no discussion of ERC BPO DR’s successes would be complete without mentioning at least some of the many volunteer and community initiatives undertaken over the last year. Last year, ERC employees went above and beyond, volunteering their time and efforts for beach clean-ups, toy drives, community outreach, and much more.

All in all, it’s been an extraordinarily successful year in the DR. Keep an eye out for more exciting announcements in the year to come!

About ERC

ERC is an agile, technology-driven company that provides business process outsourcing (BPO) and account recovery services for Fortune 500 companies. ERC leverages the latest innovations in technology while providing extraordinary workforce resources to deliver unparalleled end-to-end customer experience solutions, making ERC a top performer for its clients. With offices spanning four continents and the best talent in the business, ERC is dedicated to changing the BPO landscape through its continued investment in artificial intelligence and data analysis, and its commitment to creating a highly trained, empowered workforce.